Returns and Refund Policy
Returns and Refund Policy - Wohnish
At Wohnish, we are committed to providing our customers with the best possible shopping experience. We understand that there may be situations where a refund or return is necessary. However, we have designed this policy to ensure clarity, fairness, and efficiency for all involved. Please read the following details to understand our terms.
Our Commitment to Transparency
We believe in openness and honesty with our customers. Our policies are designed to protect your rights while ensuring our processes remain efficient and sustainable. Whether you need to return an item or request a refund, you can trust that we will handle your case with care and professionalism.
When are refunds possible?
Refunds are possible in the following cases:
- Change of mind: If you are not satisfied with your purchase, you may return it within 14 days of receipt.
- Defective or damaged products: If your product is damaged or defective upon arrival, please notify us immediately so we can resolve the issue.
- Order cancellation: You have the right to cancel your order within 12 hours of placing the order, as stipulated by EU withdrawal rights.
Return Conditions
We gladly accept returns, provided:
The product is in original condition: All parts, accessories, and packaging must be included.
There is no improper use: Products must not show signs of damage caused by improper handling.
Hygiene-sensitive items are unopened: Items such as personal care products must remain sealed or be thoroughly cleaned before return.
The return is sent to the correct address: Returns must be sent to our central warehouse in China. Returns sent to an incorrect address cannot be processed, and no refunds will be issued.
Damaged or Defective Items
At Wohnish, we take great care to ensure your order reaches you in perfect condition. However, we understand that damage can occasionally occur during shipping. If you receive a damaged or defective item, we are committed to resolving the issue promptly and to your satisfaction.
What to do if you receive a damaged item?
Contact us immediately:
- Your order number.
- Clear photos of the damaged item and its packaging.
- A brief description of the damage or defect.
Notify us within 7 days of receiving the damaged item by email at kontakt@wohnish.de.
Our assessment:
Once we receive your email, our team will review the information provided. We will respond with a solution within 5 business days.
Our commitment to solving the problem:
Free replacement: We will send you a new item at no additional cost.
Important Notes:
Please retain the damaged item and its original packaging until the issue is resolved. In some cases, we may request the return of the item or additional photos for assessment.
This policy applies only to items reported as damaged or defective within 7 days of receipt.
How to request a refund
If you meet the conditions above, follow these steps to initiate a refund:
Contact us:
Your order number.
The reason for your return or refund.
Photos of the product, if applicable (e.g., damaged items).
Send us an email at kontakt@wohnish.de with the following details:
Ship the item:
Send the item to our central return address:
- North Floor 5, Juxing Plaza
- No. 8 Shuncheng 2nd Road, Guzhen Town
- Zhongshan, Guangdong Province, China
- Postal code: 528421
- Phone: +86 13755475365
Important: Ensure the item is securely packaged and trackable. We are not liable for items lost during return shipping.
Estimated Return Costs to China
Below is an overview of the estimated return costs to our central return location in China. Please note that these are estimated costs, and actual costs may vary depending on the size and weight of your package.
| Region | Shipping Service | Estimated Costs | Estimated Time |
|---|---|---|---|
| Germany | DHL, Hermes, UPS | €30 - €40 | 10-14 working days |
Additional Refund Policies
-
Refused Deliveries:
If an order is rejected and returned to our supplier, we will deduct 25% of the product's sales value from the refund to cover shipping and handling costs. -
Failure to collect from shipping location:
If a package is not collected from the shipping location and is returned to our supplier, a 25% deduction will be applied to the refund to cover return shipping costs. -
Incorrect Return Address:
If items are returned to an incorrect address, we cannot process the return or issue a refund. Always use the specified return address to ensure proper processing.
Right of Withdrawal
As a consumer, you have the right to withdraw from the purchase within 14 days of receiving your order. To exercise this right:
- Notify us at kontakt@wohnish.de or fill out our withdrawal form.
- Return the item to our central warehouse (see address above).
Exceptions to the Right of Withdrawal
The following items are excluded from withdrawal:
- Opened or used hygiene-sensitive products.
- Custom-made or personalized items.
- Products showing signs of damage or improper use.
For refunds, shipping costs are not considered, and the return is at the customer's expense.
Processing Refunds
Refunds will be processed within 14 business days of receiving the returned product.
We will notify you within 5 business days of receiving your withdrawal request or return.
Refunds will be made via the original payment method unless otherwise agreed.
A Sustainable Approach to Returns
We process all returns at our central warehouse in China to:
- Promote sustainability: By consolidating returns, we reduce CO2 emissions and environmental impact.
- Improve efficiency: Centralized processing ensures that returns are handled responsibly, including recycling or reusing items where possible.
- Maintain affordability: Optimized operations allow us to keep prices competitive for all customers.
While this approach may require additional effort from you, your contribution supports a more sustainable future. We thank you for your understanding.
Legal Framework
This refund policy is governed by Dutch law, and disputes will be resolved under the jurisdiction of the Dutch courts.
Contact Information
Please note that the address below is not a return address, and returning items to this address may result in the loss of your refund:
Company Name: Capital Brands B.V.
Address: Dick Ketstraat 14, 5645LB Eindhoven, Netherlands
Chamber of Commerce No.: 95327533
VAT Number: NL865060915B01
Email Address: kontakt@wohnish.de
Copyright Notice
The content of this policy, including text, layout, and design, is the intellectual property of Wohnish and is protected by applicable copyright laws. Unauthorized copying, reproduction, or distribution of this policy in whole or in part is strictly prohibited and may result in legal action. If you wish to reference or use portions of this policy, please contact us at kontakt@wohnish.de, to obtain permission.
