Warranty
1 Year Warranty – Your Security Guaranteed
At wohnish, quality and customer satisfaction are our top priorities. That's why we offer a 1-year warranty on all our products, so you can shop with confidence. Our warranty conditions are designed to provide clarity and fairness while ensuring your satisfaction with your purchase.
What does our warranty cover?
Our warranty covers manufacturing and material defects that occur within three years of the purchase date.
Covered by the warranty:
- Manufacturing defects: Issues caused by production or design flaws.
- Functional defects: Products that do not function as described under normal use conditions.
Our warranty is in addition to your statutory rights.
What is not covered by the warranty?
To keep our products affordable and accessible, certain situations are excluded from the warranty:
- Damage due to improper use: Damage caused by improper use, misuse, or negligence.
- Wear and tear: Normal wear and tear from regular use.
- Unauthorized modifications: Problems caused by repairs or alterations made by third parties.
- Outside of warranty: Claims made after the three-year warranty period has expired.
- Accidental damage: Breakage or damage due to accidents or improper handling.
If a defect is not covered by the warranty, we are happy to offer affordable repair or replacement options.
How to submit a warranty claim
If you believe your product is defective and covered by the warranty, follow these simple steps:
- Contact us:
- Send an email to kontakt@wohnish.de with the following information:
- Your order number.
- A clear description of the problem.
- Photos or videos showing the defect.
- Assessment by our team:
- Our team of experts will review your claim within 5 business days.
- If additional information is needed, we will contact you.
- Warranty decisions:
- If your claim is approved, we will offer one of the following solutions:
- Free repair: If possible, we will repair the defect free of charge.
- Replacement: You will receive a new product free of charge.
- Discount or credit: In certain cases, a discount or credit may be offered as an alternative.
Please note: To approve the warranty, you may be required to return the product. Shipping costs are at your expense, unless otherwise specified.
Your warranty, our commitment
At wohnish, we are committed to providing high-quality products and excellent customer service. Our warranty is more than a promise of quality – it reflects our appreciation for the trust you place in us.
If you have any questions about our warranty or wish to make a claim, please contact us at kontakt@wohnish.de. We are happy to help you.
Copyright Notice
The content of this policy, including text, layout, and design, is the intellectual property of wohnish and is protected by applicable copyright laws. Unauthorized copying, reproduction, or distribution of this policy in whole or in part is strictly prohibited and may result in legal action. If you wish to reference or use parts of this policy, please contact us at kontakt@wohnish.de to obtain permission.
