Privacy Policy

Privacy Policy

Last updated: October 4, 2024

This Privacy Policy describes how "wohnish" (the "Website," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from "wohnish".de (the "Site") or otherwise communicate with us in connection with the Services (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or other individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources, as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses listed below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we collect about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information you directly submit to us through our Services may include:

• Contact details, including your name, address, phone number, and email address.
• Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information, including your username, password, security questions, and other information used for account security.
  
• Customer support information, including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to provide us with certain information about yourself directly. You may choose not to provide this information, but doing so may prevent you from using or accessing those features.

Information We Collect Through Your Use

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies that support our Site and Services, such as Shopify.
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with the products or services you have requested, to perform our contract with you.
  
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we receive from third parties will be treated in accordance with this Privacy Policy. Please also see the section below, Third-Party Websites and Links.

How We Use Your Personal Information

• Providing Products and Services. We use your personal information to provide you with the Services, to perform our contract with you, including processing your payments, fulfilling your orders, sending you notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging for shipping, facilitating returns and exchanges, and other functions and features related to your account. We may also enhance your shopping experience by allowing Shopify to match your account with other Shopify services you may wish to use. In this case, Shopify will process your information according to its privacy policy and its consumer privacy policy.
• Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, SMS, or postal mail, and showing you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites to you. If you are located in the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products according to Art. 6 (1) (f) GDPR.
• Security and Fraud Prevention. We use your personal information to detect, investigate, or take action against possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account details secure. We strongly advise you not to share your username, password, or other access credentials with anyone else. If you believe your account has been compromised, please contact us immediately. If you are located in the EEA, the legal basis for these data processing activities is our legitimate interest in keeping our Site secure for you and other customers, according to Art. 6 (1) (f) GDPR.
• Communication with You and Service Improvement. We use your personal information to provide you with customer support and to improve our Services. This is in our legitimate interest to respond to you, offer you effective services, and maintain our business relationship with you, according to Art. 6 (1) (f) GDPR.

Cookies

Like many other websites, we use cookies on our Site. For specific information about the cookies we use in connection with powering our shop with Shopify, please see . We use cookies to operate and improve our Site and Services (including remembering your actions and preferences), to run analytics, and to better understand user interaction with the Services (in our legitimate interest to administer, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor the services, products, and advertising on our Site and other websites to user needs.

Most browsers automatically accept cookies by default, but you can set your browser to remove or reject cookies through your browser controls. Please note that removing or blocking cookies may negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to stop working properly or be unavailable. In addition, blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contractual purposes, legitimate purposes, and other reasons subject to this Privacy Policy. Such circumstances may include:

• To vendors or other third parties who provide services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).
  
• To business and marketing partners to provide services and present advertisements to you. Our business and marketing partners will use your data in accordance with their own privacy policies.
• When you direct us, request us, or otherwise consent to our sharing certain information with third parties, such as to deliver products to you or through your use of social media widgets or login integrations, with your consent.
• To our affiliates or otherwise within our corporate group, in our legitimate interest to run a successful business.
  
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
  

We disclose the following categories of personal information and sensitive personal information about users for the purposes stated above in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":

Category

 

Categories of Recipients

• Identifiers such as basic contact details and certain order and account data
• Commercial information such as order information, shopping information, and customer support information
  
• Internet or similar network activity, such as Usage Data
• Geolocation data, such as locations determined by an IP address or other technical means

 

• Vendors and third parties who provide services on our behalf (e.g., internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers)
• Business and marketing partners
• Affiliate companies

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

With your consent, we share personal information for advertising and marketing activities as follows.

Third-Party Websites and Links

Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to websites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information contained on those websites. Information you provide on public or semi-public platforms, including information you share on third-party social media platforms, may also be viewable by other users of the Services and/or users of those third-party platforms, without limitation as to its use by us or by third parties. The inclusion of such links does not imply endorsement of the content on such platforms or their owners or operators, unless disclosed in the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information about children. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details provided below to request deletion of that data.

As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure during transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights

Depending on where you reside, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute and may only apply in certain circumstances, and in certain cases, we may deny your request to the extent permitted by law.

• Right to Access/Knowledge: You may have the right to request access to the personal information we hold about you, including details about how we use and disclose your data.
  
• Right to Deletion: You may have the right to request the deletion of personal information we hold about you.
• Right to Rectification: You may have the right to request the correction of inaccurate personal information we hold about you.
• Right to Data Portability: You may have the right to obtain a copy of the personal information we hold about you and to request that we transfer it to a third party, subject to certain circumstances and exceptions.
  
• Right to Opt-Out of Sale, Sharing, or Targeted Advertising: You may have the right to direct us not to "sell" or "share" your personal information, or to opt-out of the processing of your personal information for purposes considered "targeted advertising," as defined by applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out signal enabled, depending on your location, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser you are using to visit the Site.
  
• Restriction of Processing: You may have the right to request that we stop or restrict the processing of personal data.
• Withdrawal of Consent: If we rely on your consent to process your personal information, you may have the right to withdraw that consent.
• Objection: You may have the right to object to our decision if we deny your request. You can do this by responding directly to our denial.
  
• Managing Communication Preferences: We may send you promotional emails, and you can unsubscribe from receiving these emails at any time by using the unsubscribe option displayed in our emails to you. If you unsubscribe, we may still send you non-promotional emails, such as those about your account or orders you have placed.
  

You can exercise these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request in a timely manner in accordance with applicable law.

Complaints

If you have any complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on your location, you may have the right to appeal our decision by contacting us using the contact details provided below, or to lodge your complaint with your local data protection authority. For the EEA, you can find a list of competent data protection supervisory authorities here.

International Users

Please note that we may transfer, store, and process your personal data outside of the country where you live. Your personal data will also be processed by staff, and external service providers and partners in these countries.

Where we transfer your personal data outside of Europe, we rely on recognised transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant competent authority of the United Kingdom, unless the data transfer is to a country that has been shown to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this privacy policy, or if you wish to exercise any of your rights, please email us at kontakt@wohnish.de

For the purposes of applicable data protection laws, and unless otherwise explicitly stated, we are the data controller of your personal data.

Capital Brands B.V.

"Please note that the address below is not a return address and returning items to this address may result in the loss of your refund."

Company name: Capital Brands B.V.
Address: Dick Ketstraat 14, 5645LB Eindhoven, Netherlands
Chamber of Commerce number: 95327533
VAT identification number: NL865060915B01

Email address: kontakt@wohnish.de

Copyright notice

The content of this policy, including text, layout, and design, is the intellectual property of wohnish and is protected by applicable copyright laws. Unauthorized copying, reproduction, or distribution of this policy, in whole or in part, is strictly prohibited and may result in legal action. If you wish to reference or use portions of this policy, please contact us at kontakt@wohnish.de for authorization.